SIM Registration, Poor Documentation, Drips of Apologies

SIM Registration, Poor Documentation, Drips of Apologies

Joy Bewaji

MTN Nigeria has apologised to its teeming customers over the noticeable congestion in its service outlets across the country as a result of the ongoing SIM validation exercise.

The company claims to be on top of the matter and appeals for calm.

According to MTN’s Corporate Services Executive, Akinwale Goodluck, the decision to deactivate all lines with invalid or incomplete subscriber registration details was in compliance with the NCC directive. “It is to enable us provide maximum support to government in achieving the national interest objectives of the exercise,” he said.

While reiterating that SIM registration was free, he urged all MTN customers in their interactions with MTN Channel Partners and agents, to be assured that in full compliance with NCC regulations, every element of the registration would be completed at once; and to report any fraudulent activity to the MTN manager in charge at the centres.

My opinion: This exercise fails to achieve proper documentation. In the last week, many registered lines have been deactivated. There’s an uneasy flaw with the process that is both embarrassing and frustrating to customers. And this applies to all telecom outfits.

Registration has been on for a very long time; so as not to be caught unawares, some people registered more than once, yet they were made to endure the heat of deactivation last week.

And as some comments go on social media, we hear people are told to wait for their lines to be cut off before approaching any telecom office.

Tacky, if you ask me.

Happenings Media