CPS Yomi Shogunle, Head of the Police Complaint Response Unit has said that the Inspector General of Police, Solomon Arase, plans to bridge the gap between the police and the citizens by introducing the multi-platform community based complaint reporting mechanism.
Speaking on Channels Television’s Sunrise Daily, Shogunle said that the newly established Complaint Response Unit by the IGP was a Customer Service Centre.
He explained further, “Basically, the kind of complaints we expect from members of the public are ones that have to do with unprofessional conducts of police officers, certain police actions, regular complaints against other citizens.
“At the moment, we have seven different platforms through which citizens can lay their complaints”, he stressed.
Expounding further on the seven platforms, Mr Shogunle said: “We have two dedicated phone lines which are available 24/7 for both calls and text messages, Whatsapp, Black Berry Messenger, Emails, Facebook and Twitter.
“Every complaint has a tracking number which is randomly generated by the computer system. All complaints would be acknowledged by the unit,” he said.
He further stressed that the initiative of the Complaint Response Unit showed the police as an institution that was not in support of unprofessional practices and conduct.
“The platform makes the Nigeria police accountable to the citizens and giving the avenue for citizens to get in touch, state their grievances in order to resolve them all.
“There is a passion in officers and men of the police force which had made the police force the dream of many Nigerians,” he maintained.